Shipping + Returns
All items are made-to-order, please allow 2-3 weeks before shipping. If you need an order rushed please email firstname.lastname@example.org. Orders shipping within the Continental US will ship via Standard (2-7 business days) or Second Day (2 business days) insured with tracking. If you are located in the Non Continental US, your order will be shipped via Second Day for a flat rate of $28. Domestic purchases over $850 qualify for complimentary Second Day Shipping.
Exchanges and credits are accepted until 10 days after the item is received. Items must be in their original, brand new condition, showing no signs of having been worn or used. These items must be returned within the 10 days and MUST include its original packaging, receipt of purchase and a return form issued by our studio. Please contact email@example.com immediately to address your request and include a reason for return.
* Custom pieces, pieces marked as "SPECIAL ORDER," and shipping are not eligible for exchange, credit, nor return.
In the event of a valid exchange/credit, the customer is responsible for all shipping costs (including a secure tracking number & insurance) involved for returning the item. Kühn does not refund items that are lost or damaged in transit back to our studio - please be sure to package your items with extra padding and to include secure tracking information and insurance for your own protection. If an item is for some reason received damaged, please email Customer Service immediately with a clear description of the item and include a photograph.